Mobile Device Support

DESCRIPTION:

OIT provides support for connecting iOS, Android, and tablets devices to various UC Merced campus services.


What do I need to get this service?

This service is available to anyone with a current UCMNetID and an iOS, Android or tablet.


What is included?

Assistance with the setup and configuration for smartphones and tablet devices when connecting or accessing UC Merced services. This includes, but is not limited to, wireless, VPN, e-mail, and calendar services.


When is support for this service available?

Self-Service setup documentation for these services are available in our Knowledge Base. For technician assistance with configuring your device, please contact the IT Help Desk during standard operating hours.


How long does it take to get the service?

The self-service Knowledge Base tutorials are available for immediate use.  If a service request is necessary, service is provided within 3 business days.


How do I stop or change the service?

Please contact the IT Help Desk.


Cost

There is no cost for this service.

Last modified: October 2, 2017