OIT Service Desk

The OIT Service Desk is the first step in obtaining support for any technology related issue. Service may be obtained online, by phone, email, or by visiting one of our three walk-in service locations. Appointments are also available. Best of all, it is all FREE of charge to students, faculty, and staff!

Report an incident

IT Incident Management

209-228-HELP(4357)

helpdesk@ucmerced.edu

LOCATIONS AND HOURS

Classroom & Office Building (COB1) 132A

Monday – Friday: 8 a.m. – 5p.m.
Saturday and Sunday: Closed

Half Dome 172

Sunday: 4 p.m. – 10 p.m.
Monday – Thursday: 1 p.m. – 10 p.m.
Friday: Closed
Saturday: 1 p.m. – 6 p.m.

Kolligian Library 2nd Floor

Monday – Friday: 8 a.m. – 5 p.m.
Friday: Closed
Saturday and Sunday: Closed

Save Time!

1. Check to make sure your cables are all firmly plugged in. Although we do regularly replace the community use cables in classrooms, they can become worn and not fit as tightly as they should. Our classroom support technicians report that most interruptions to classtime due to technical issues are the result of a loose cable connection.

2. Try restarting your system. Most devices come with self-diagnostic software, and restarting the device (laptop, tablet, smart phone) tells it to give itself a quick checkup.