Software Installs/Purchasing

DESCRIPTION:

This self-service will guide you through the process of installing a list of common campus licensed applications. If your application is not listed, you can order the application through JourneyEd or submit a request for assistance in the sourcing and purchasing of software licenses for campus-wide, departmental, and individual user requests.

What do I need to get this service?

This service is available for active faculty, staff, and students and provides access to pre negotiated software for download or assistance in new purchase needs.

You will have the choice of downloading licensed campus applications or submit a request and OIT will assist in the licensing and purchase.


What is included?

We provide consultation, research, sourcing, procurement, and deployment of software as required. We strive to provide price quotes and purchasing for software at academic or volume discount whenever possible.

Software purchasing requires research, review of terms and conditions and other criteria that UC Merced must abide to. This might take longer to purchase the software you need to order but ensures we meet all UCOP, campus and other requirements.


When is support for this service available?

Support for this service is provided during standard operating hours: 8:00 a.m.-5:00 p.m., Monday through Friday.

How long does it take to get the service?

Common campus software is available for immediate installation via Self Service.  Other software packages require purchasing through JourneyEd (NOTE: Using a PCard for JourneyEd purchases will expedite the delivery of the software.)

Other non-standard software purchase requests can take up to 3 weeks due to the following: 

  • Review and negotiate manufacturer Terms and Conditions.
  • Determine and negotiate with the right reseller or vendor.
  • Identifying domestic vs. international manufacturer or reseller purchases will have an impact on the timeline.

How do I stop or change the service?

Contact the OIT Service Desk with your ticket number.


Cost

There is no cost for this service.

Last modified: January 30, 2017