UC Merced IT Department - Archived IT Updates

IT Service Centers

Who should I contact? - Help deciding which IT Service Center you need to contact for your problem.

IT Help Desk - List of provided services, hours of availability, and contact information.

Identity Management Office (IDM) - An explanation of what the IDM office does, its hours of availability, and contact information.
Guides & FAQs

Email configuration - Find out more information about your email account, access and setting up email clients.

Directory and Calendar services - Information about UC Merced's central electronic directory and the services it helps drive.

Safe computing - Information about viruses, spam, firewalls, operating system updates, and other methods of insuring the safety of your computer's data.

Document management and file storage - Information on the two complementary facilities available for document management and file storage.

Wireless networking - Information on and help with the wireless networking services being deployed throughout UC Merced on an ongoing basis.

Remote access - Information about ISPs and the UC Merced VPN (Virtual Private Network) facility.

Using web services - Including myUCMerced, UCM Mail, UCM Calendar, and other UCM web services.

Interim CMS - An introduction to UC Merced's Interim Content Management System.

Using UCMCrops - Guides to using UCMCrops including the Blogger.

Faculty CMS - A guide to the Faculty Content Management System.

Illegal File Sharing Notice - No Illegal File Sharing.

Banner INB - A guide to Banner Student Information System.

Web Site and Application Design, Development, and Hosting - Information and help for faculty, staff and students.

Information About Mobile Devices - Information about cell phone acquisition, cell phone coverage, and calendar and email synchronization on PDAs.

Printing to Public Access and Departmental Printers - Information about setting up access to printers with CatCard readers and Departmental printers for staff and faculty.

Information About Microsoft Windows Vista - Information about updating to Vista and which version of Windows is recommended by UC Merced IT.

How to protect your Digital Information - Tips and guidelines for backing up data, recommended storage media, and resources to keep information safe.

Desktop Support for Faculty/Staff computers - Information regarding request resolution timelines and outline of what services are offered.
IT Site Links

About IT - Mission statement & strategies

IT Jobs - Find IT jobs at UC Merced

Policies - Service policies & legal notice

Updates - Periodic info on service updates

UC Merced Archived IT Updates

Looking for help?

We offer a number of tutorials and FAQs available in the Guides & FAQs section.

If you have any questions, problems, or comments, please contact the IT Help Desk via email at helpdesk@ucmerced.edu, via phone at 209.228.HELP (4357), or visit them in the Classroom and Office Building room 132A.

UC Merced

Information Technology

IT Service Centers

Guides & FAQs

IT Site Links

UC Merced Archived IT Updates

Looking for help?