Zoom - Web Conferencing

DESCRIPTION:

OIT provides Zoom for Web Conferencing to faculty, staff and graduate students. Zoom is a best in class online communication and collaboration tool that provides video, web and audio conferencing, and is available on PC/Mac and mobile devices.


What do I need to get this service?

Be a current faculty, staff or graduate student with an active UCMNetID.


What is included?

OIT will assign you a Zoom Pro license to be used for university business. Your license will allow you to conduct audio, video and web conferencing for up to 50 attendees on a single call.


When is support for this service available?

Zoom’s Help Center is available 24/7 by either calling (800) 799-9666,or clicking on the “SUPPORT” link on top the main page. You must have received an account prior to contacting Zoom.

For all other inquiries, OIT Service Desk support is provided during standard operating hours: 8:00 a.m.-5:00p.m., Monday through Friday. For assistance creating or facilitating a Zoom call with in-person support, 48 hours notice is required.


How long does it take to get the service?

You should receive an email with your license information within 2 business days.


How do I stop or change the service?

Your account will be disabled when you leave the University. Accounts not used for 6 months or more will be deactivated. To reactivate your account, submit another request.


Cost

OIT is covering the cost for each Zoom Pro account. There is no cost to you but you must maintain an active account.


Additional Links

The Zoom Help Center allows users to access Tutorials & Training, Frequently Asked Questions and to Submit a Request. Users can also chat directly with a technician by clicking on the “Help” button.

Last modified: April 21, 2017