There are three primary steps to activating Duo 2-Factor Authentication:
- First, you must log in to Identity Management to verify your UCMNetID.
- Second, you must enroll the device you will use as your second identity factor in Duo.
- Third, you must save and log out of Identity Managment. Note that your enrollment process is not complete until you finish this step!!
This page provides detailed instructions for completing those steps and setting up a smartphone as your 2nd 'factor.' This process should take you 5-10 minutes to complete.
Before you get started, you will need the following:
- Your computer
- Your UCMNetId and password
- Your mobile phone
- Access to your phone's App Store
1. Visit the Duo 2-Factor Authentication Enrollment Page
2. Access Your Identity Management Profile
Click on UC Merced Identity Management.
3. Enter Your Credentials
Enter your UCMNetId and password, then click Login.
4. Manage Your Devices
Click Manage your devices with Duo 2-Factor Authentication.
5. Begin Device Enrollment
Click Start Setup.
6. Select Your Device Type
Select your device type, then click Continue.
7. Enter Your Phone Number
Enter your phone number, click the check box, and click Continue.
8. Identify Phone Type
Select your phone type, then click Continue. If your phone is not a smart phone that can utilize apps, select "Other (and cell phones)."
9. Get the Duo Mobile app
Depending on your device, open the Apple App Store or the Google Play Store to find and install the Duo Mobile app on your device. Once it is installed, click I have Duo Mobile installed.
10. Open Duo Mobile and Scan the QR Code
Open the Duo Mobile app, tap the "+" button, and scan the QR code with your phone until a green check mark appears. Then click Continue.
If the QR code won't scan, click the link to have an activation link emailed to you.
11. Successful Device Enrollment
Click Dismiss to continue. Note: though you have successfully completed the process of registering your device with Duo, you are not yet done enrolling in 2FA. Please complete all the steps of the process or your enrollment will not be complete.
12. Select your Preferred Authentication Method
Select the method by which you will typically authenticate — either via Push message or phone call — and click Save.
13. Add Another Device
Your device is now enrolled and your basic settings configured in Duo Mobile. We recommend that you register at least one other device so that you will be able to authenticate in the event that your primary method is unavailable. Click Add another device and enter the details of your second device.
14. Save and Log Out
Return to the original UC Merced 2-Factor Authentication Enrollment page and click on Finish, Save Your Changes, and Log Out. When you see a "Succss" message flash on the screen as pictured below, you have successfully completed your enrollment in 2-Factor Authentication!
Congratulations! Your account is now secure. We recommend reading about 2FA Best Practices so that you're fully prepared for the most common 2FA challenges. You can also read through our FAQ for more information about 2FA and Duo.
If you encounter any problems with 2FA, please contact the OIT Service Desk at (209) 228-HELP or "Report a Problem" on the front page of this site.