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“In-Class” ZOOM Support


The current COVID19 situation has required that the entire campus move immediately to remote instruction. As a result, faculty are facing the challenge of managing new technology to deliver instruction in an unfamiliar format, all while trying to provide a sense of community for their students.

To enable faculty success, OIT is offering “in-class” ZOOM Helper support for synchronous Zoom class sessions.

By request, OIT will provide course assistance for a single class session or multiple sessions, allowing faculty to focus on instruction and ineraction with students and reducing the effort required to manage the technology.

What do I need to get this service?

This service is available to all UC Merced faculty, currently using Zoom for synchronous remote class meetings. 

For resource scheduling purposes, requests should be submitted at least two full business days in advance. 

What is included?

First, AET staff will schedule a 30 minute meeting to discuss days and times of course meetings, length of time the assistance is needed and what type of assistance faculty might need (manage chat, manage breakout rooms etc.).

Once confirmed, a Zoom Helper will be assigned to the class. A Zoom Helper may be student worker, an OIT staff member or Library staff member. On the class day and time, the Zoom Helper will sign into the class on Zoom to provide assistance. Faculty may need to make the Zoom Helper a Host or Co-Host, depending on what type of assistance they require.

When is support for this service available?

This service is available by request Monday – Friday during normally scheduled class times.

How long does it take to get this service?

For resource scheduling purposes, requests provided at least two full business days in advance of the first session will provide the highest assurance that a ZOOM Helper is available and ensure we understand your specific course needs. Requests submitted under the 2 day timeframe will be scheduled via best effort.

How do I stop or change this service?

Notify the Zoom Helper they are no longer needed.