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2-Factor Authentication Hardware Token Request


UC Merced Single Sign On (SSO) requires 2-factor authentication for all faculty, staff, student, and affiliate accounts. The preferred method for 2-factor authentication is using a mobile phone, either via the Duo app or SMS text messaging. Individuals who do not have a mobile phone or prefer to not use a personal device may instead request a hardware 2-factor token to authenticate to UC Merced SSO services.

What do I need to get this service?

UC Merced faculty, staff, students, and affiliates with a UCM NetID may request a 2-factor token be assigned to their account by clicking the “Schedule Appointment” button above.

What is included?

A hardware 2-factor token will be distributed by the OIT Service Desk after verifying your ID. Individuals must be physically present at the OIT Service Desk to receive a token.

When is support for this service available?

Requests can be submitted 24/7 and will be fulfilled during normal business hours.

How long does it take to get the service?

2-factor tokens will be ready for pick up at the OIT Service Desk at your scheduled appointment. You will be asked to provide ID to collect the token.

How do I stop or change the service?

Lost or damaged tokens can be replaced by submitting a new request. If you no longer require a token that was issued to you, please return it to the OIT Service Desk.


2-Factor tokens are provided at no charge to all UC Merced faculty, staff, students, and affiliates.

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