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VoIP Service Request

Description: 

Voice Over IP (VoIP) is UC Merced’s telephony solution. Use this service for any of the following VoIP needs:

  • New UC Merced Telephone Number (new phone line)
  • Feature Change to Existing Service (voice mail, software client, handset, and more)
  • Password Reset (for voice mail or for the software client login)
  • Office Location Move (for e911 location information)
  • Discontinue/Reassign Number

For more information, visit VoIP Technical Resources.

WHAT DO I NEED TO GET THIS SERVICE?

Active faculty and staff with a current UCMNetID.

WHAT IS INCLUDED?

Depending on the services requested, OIT will provide a new phone number, the handset, application(s), and/or features requested.

WHEN IS SUPPORT FOR THIS SERVICE AVAILABLE?

Support for this service is provided during standard operating hours: 8:00 a.m.-5:00p.m., Monday through Friday.

HOW LONG DOES IT TAKE TO GET THE SERVICE?

In most cases, completion of the request will occur within 3 days. For orders requiring a handset, it may take up to 10 business days for the device to arrive.

HOW DO I STOP OR CHANGE THE SERVICE?

Click on the Request Service button and indicate what changes are required.

COST

Monthly phone services are covered under the ‘FTE Monthly Telecommunications Cost’ funding model.  If requested, he 6831i handset cost is $60 and the 6867i handset is $138. For USB or Bluetooth headsets, each department will need to purchase these on their own.

ADDITIONAL LINKS