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Zoom - Web Conferencing

Description: 

OIT provides Zoom for Web Conferencing to faculty, staff and students. Zoom is a best in class online communication and collaboration tool that provides video, web and audio conferencing, and is available on PC/Mac and mobile devices.

What do I need to get this service?

Be a current faculty, staff, student or an affiliate with an active UCMNetID.

What is included?

All UC Merced faculty, staff, and students will receive a Zoom Pro license when logging into Zoom. This license is for university business purposes and will allow you to conduct audio, video and web conferencing for up to 300 attendees on a single call.

When is support for this service available?

Zoom's Help Center is available 24/7 by either calling (888) 799-9666,or clicking on the “SUPPORT” link on top the main page. You must have received an account prior to contacting Zoom. For all other inquiries, OIT Service Desk support is provided during standard operating hours: 8:00 a.m.-5:00p.m., Monday through Friday. For assistance creating or facilitating a Zoom call with in-person support, 48 hours notice is required.

How long does it take to get the service?

A Zoom Pro license is automatically provisioned immediately upon logging into Zoom with your UC Merced credentials.

How do I stop or change the service?

Zoom accounts remain active as long as you are with UCMerced as a currently employed faculty or staff, an attending student, or an active affiliate. . Your account will be disabled when you leave the University.

Cost

This service is funded as an enterprise service for campus-wide use and there is no cost directly to users.

Additional Links

The Zoom Help Center allows users to access Tutorials & Training, Frequently Asked Questions and to Submit a Request. Users can also chat directly with a technician by clicking on the “Help” button.