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Alert: Docusign Account Claim

August 8, 2022
White background slider with the logo in black that says, " DocuSign".

 

The UC Merced Office of Information Technology (OIT) is planning to integrate the UC Merced Single Sign On to our instance of Docusign to enhance internal security. As part of this process, Docusign requires that we "claim" all accounts that use a login with a @ucmerced.edu email address. 

OIT plans to claim all Docusign accounts associated with ucmerced.edu email addresses and to require UC Merced Single Sign On for those accounts on September 6, 2022.

 

Please Note:

  • The 'claim' process does not allow OIT access to any data associated with personal accounts that use ucmerced.edu email addresses as login.

  •  When we 'claim' all accounts, it will not impact your ability to access your Docusign account, but you will be required to use your UC Merced credentials to log in after 9/6/2022.

  • If your Docusign account is claimed, you will not be able to delete or make changes to your account without going through the OIT Service Desk. 

 

If you have an existing @ucmerced.edu DocuSign account and you wish to keep your account separate from our enterprise-wide solution, we need you to take one of the following steps by September 5, 2022

  • Change your ucmerced email address on your personal DocuSign account to a personal email address. Follow these step by step instructions. 

  • Provide a request to DocuSign Support to close your DocuSign account. Submit a case with our support team here.     

 

If you find that you have lost access to a personal Docusign account after September 6, 2022, please reach out to the UC Merced Service Desk by clicking Report a Problem at servicehub.ucmerced.edu, chatting with us via the chat icon in the bottom right corner of servicehub.ucmerced.edu or oit.ucmerced.edu, or calling 228-HELP (4357).