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About Us

OIT worker helping student at the Library Service DeskThe primary goal of the Office of Information Technology (OIT) at UC Merced is to provide students, faculty, and staff at UC Merced with high quality infrastructure, support, and innovation in the delivery of information technology products and services. We believe that information technology should be an easily accessible and a continually improving resource, flexible enough to support the growing needs of the campus community.

Our Mission:

The Office of Information Technology facilitates the thoughtful and impactful application of technologies that support the UC Merced community.

Our Values

  1. We embrace creativity, innovation, and play. We try not to take ourselves too seriously. We aspire to create delightful experiences that are accessible to everyone.
  2. Our diversity makes us better. Our differing perspectives are key to the creation, delivery, and support of inclusive technology experiences that embody the UC Merced Principles of Community.
  3. Our people are our greatest asset; we enable growth, exploration, and professional development at every level of the organization. We are all educators and learners. We understand our responsibility to our student employees and actively work to enrich their learning opportunities and prepare them for careers in any field.

Our Vision

OIT enables the realization of UC Merced’s mission and strategic plan by reducing barriers to learning, teaching, and conducting world-class research. We design sustainable solutions as resilient as our community, we prioritize institutional security and individual privacy, and we deliver technology that puts people and the user experience first.

Staff Directory:

The OIT Staff Directory has been compiled for the use and convenience of the faculty, staff and students of the University of California, Merced and others working with the UC Merced community.

Support Standards:

The UC Merced Office of Information Technology desktop support guidelines are based on established University IT standards for hardware, peripherals and software. If you are experiencing a problem that interrupts normal operations, or would like to request service related to a university computer, please contact the OIT Service Desk (209-228-HELP or helpdesk@ucmerced.edu). The Service Desk will respond to the incident based upon its priority and impact.