Due to COVID-19, OIT Service Desk has increased call center (209) 228-HELP(4357) and remote support staff to support remote work. We are open for on-site support and drop off at our main locaiton only. Travel desk side appointments are limited to essential departments and labs only.
The OIT Service Desk is the first step in obtaining support for any technology related issue. Service may be obtained online, by phone, email, or by visiting one of our walk-in service locations. Appointments are also available. Best of all, it is all FREE of charge to students, faculty, and staff!
Report a problemPlease open a ticket to get OIT Support! |
209-228-HELP(4357) |
KnowledgeStep-by-step tutorials on how to utilize the services we provide |
ServiceA complete list of services offered by OIT to the campus community |
Schedule An AppointmentSchedule an in-person appointment with the OIT Service Desk |
Chat ServicesLook for the chat icon in the lower right-hand side of the page. |
LOCATIONS AND HOURSMain location: Temporarily at Academic Office Annex (AOA) LobbyMonday & Wednesday: 8 a.m. to 12:30 p.m. | 1:30 p.m. to 5 p.m. Tuesday & Thursday: 8 a.m. to 12:30 p.m. | 1:30 p.m. to 3 p.m. | 3:30 p.m. to 5 p.m. Friday: 8 a.m. to 12:30 p.m. | 1:30 p.m. to 4 p.m. Saturday and Sunday: Closed Valley Terraces (Currently closed due COVID-19)
Glacier Point Lobby (Currently closed due COVID-19)
Granite Pass Lobby (Currently closed due COVID-19)
Kolligian Library 2nd Floor (Currently closed due COVID-19)
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Save Time!1. Check to make sure your cables are all firmly plugged in. Although we do regularly replace the community use cables in classrooms, they can become worn and not fit as tightly as they should. Our classroom support technicians report that most interruptions to classtime due to technical issues are the result of a loose cable connection. 2. Try restarting your system. Most devices come with self-diagnostic software, and restarting the device (laptop, tablet, smart phone) tells it to give itself a quick checkup. |
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