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Alert: Atlassian Account Claim

January 28, 2022

What's Happening?

The UC Merced Office of Information Technology (OIT) uses Atlassian-owned services BitBucket, Jira, and Confluence for a number of business-related purposes. In the coming weeks, we will be integrating the UC Merced Single Sign On to our instances of these platforms to enhance internal security. As part of this process, Atlassian requires that we "claim" all accounts that use a login with a @ucmerced.edu email address. 

OIT plans to claim all Atlassian accounts associated with ucmerced.edu email addresses on 03/10/2022 and to require UC Merced Single Sign On for those accounts on 03/25/2022.

OIT is aware that there are potentially more than 1,000 Atlassian accounts associated with ucmerced.edu email addresses that would be considered 'personal use' accounts for Atlassian products including Jira, Confluence, BitBucket, and the popular productivity/project management platform Trello. Unless you take action, your personal Atlassian account could be 'claimed' as part of the OIT action described above.

Please Note:

1. The 'claim' process does not allow OIT access to any data associated with personal accounts that use ucmerced.edu email addresses as login.

2. When we 'claim' all accounts, it will not impact your ability to access your Trello, Confluence, Jira, or BitBucket account, but you will be required to use your UC Merced credentials to log in after 3/25/2022.

3. If your Atlassian account is claimed,  you will not be able to delete or make changes to your account without going through the OIT Service Desk. 


How Does This Affect Me?

What action you take depends on your affiliation to UC Merced and how you use your Atlassian accounts. Find the statement below that best describes you to find our recommendations for what to do next.


I am a UC Merced student/faculty/staff/affiliate that uses Atlassian products for UC Merced business only. 

Great! You do not need to take any action. Please be aware that you will be required to use your UC Merced Single Sign On credentials to access your account after 3/25/2022, but should otherwise see no other impact from this change.

I am a UC Merced student/faculty/staff/afiliate that uses Atlassian products for a mix of UC Merced-affiliated business and personal activities.

You do not need to take any action at this time. Please be aware that you will be required to use your UC Merced Single Sign On credentials to access your account after 3/25/2022, but should otherwise see no other impact from this change. In the event that you leave UC Merced, please contact OIT Service Desk ahead of time and work with them to change the email on your Atlassian account so you can access your files after you no longer have access to your UC Merced email.

I am a current or former UC Merced student/faculty/staff member that uses Atlassian products for my personal activities.

You should change the email address on your Atlassian account to a personal email address not affiliated with UC Merced before 3/10/2022. Use the link below to find simple steps to help you manage this task. How to Change the Email Address on Your Atlassian Account

Get Help

If you choose not to take action on this notice and experience issues with your personal Trello, Confluence, Jira, or BitBucket account after 03/10/2022, please Report an Incident at servicehub.ucmerced.edu or contact the OIT Service Desk at 228-4357 (HELP) for more assistance.