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VoIP Technical Resources

Below are links to Mitel resources which OIT recommend for UC Merced staff. They are organized by topic and include videos, training guides, quick guides, and software downloads.

Directions for setting up your Softphone are in the Getting Started Guide below. We strongly recommend viewing the tutorial videos for the Softphone or Handset before you use these. 

VoIP Softphone (For your mobile device or computer)

Download and Installation Links for Clearspan Communicator Softphone Client:

Documentation for the Clearspan Communicator Softphone Client

Quick Reference Guides: A two-page guide that shows the layout and most commonly used features

User Guides: The full manual for all features and settings of the Clearspan Communicator soft client. Please keep in mind that not all features covered in the User Guide may be available.

VoIP Handset

Handset Activation Steps

Premium Phone (model 6867i)

Basic Phone (model 6863i)

Additional Information

Accessing Voicemail
Clearspan Anywhere
VoIP Hardware options (Soft Client and Handsets)
VoIP Password Standards

For any support questions, please submit a VoIP Phone Request