Skip to content Skip to navigation
See our Campus Ready site for most up to date information about the fall semester.Campus ReadyCOVID Help

Connect FAQ

Connect Basics

How is Connect different from the my.ucmerced.edu portal?

Connect curates content specifically for students, faculty, and staff  to ensure that users can easily find exactly the information they want and need. Connect creates a ‘One Stop Shop’ for critical campus information and resources. Connect is also built on a mobile-first platform, so that users can have access to the information they need no matter if they’re at home or on campus, on their phone or on a desktop.

Is the Portal that I use going away?

Yes. On December 7, 2020, my.ucmerced.edu will begin to redirect to connect.ucmerced.edu. As of that date,  Connect will offer all of the information and links that are in your current portal, but with an updated look and feel and a better user experience.

How is Connect different from the UC Merced website?

The UC Merced website (ucmerced.edu) and Connect will point to many of the same campus services. By necessity, UC Merced's website is designed to promote the university's mission to a broad community, and so offers much more information than most of our students, faculty, and staff typically need. Connect, on the other hand, is more tightly focused on navigating specific users (faculty, staff,students, and friends) to timely links, services, messages and event information.

When does UC Merced Connect launch? When does it replace the Portal?

Connect launches on November 18, 2020. On December 7, 2020, Connect will officially replace the my.ucmerced.edu portal. On that date, you’ll notice more content in your MyMerced section of Connect and my.ucmerced.edu will redirect to the Connect platform.

 

Getting Started

Where can I get the Connect app? Where can I find the Connect desktop experience?

You can download the free app from the App Store on iOS devices or from Google Play on Android devices. On the desktop, Connect is available at connect.ucmerced.edu.

How do I claim my UCMNetID via Connect?

You can watch this quick video (https://youtu.be/7ixYsDVvUWM) to learn about the UCMNetID claim process in Connect.

Don't want to watch the video? Just follow these steps:

1. Navigate to connect.ucmerced.edu on a web browser.
2. If it is your first time you are visiting connect, select "Students."
3. Scroll down and select "UCM Net ID."
4. Click "Account Claim."
5. For account type, select "Applicant/Student."
6. Enter your first and last name.
7. Select "I need a claim number."
8. Enter your personal email and then select the "Submit" button.
9. Navigate to your personal email to find your claim number from idmemail@ucmerced.edu.
10. Navigate back to "Account Claim" from step 4 and enter your claim number.
11. Create a new password that meets the requirements listed on the page and then select "Submit."
12. You will see a confirmation page that includes your UCMNetID. 

If you still additional help with this process, please contact the OIT Service Desk.

Will my UCMNetID login work for Connect?

Yes! Much of the information in Connect doesn’t require a login, but the MyMerced section will ask you to log in with your UCMNetID and password via the familiar Single Sign-On page.

What devices can access Connect?

The Connect platform is available for desktop computers and all iOS- and Android-based handheld devices.

Do I need to connect to the VPN to access MyMerced?

No, as long as you have a viable internet connection you will be able to access the platform and its underlying components.  

Can I access MyMerced if I have applied but not been accepted?

Yes! As long as you have claimed your UCMNetID, you will be able to access Connect and the MyMerced section. In fact, the section includes information that is just for applicants!

Can I browse the platform even if I am not a UC Merced student?

Yes, the Connect platform has a Friends experience which provides content for parents, guests, and other users who do not have a UCMercedNetID. This experience is very similar to the student experience, but it does not include authenticated account information.

I think it would be great if Connect had information about [the thing you really care about]. How do I get that added?

If you have a suggestion for the platform, you can use our Feedback Form to tell us about it. From the app or your desktop, click the Navigation hamburger menu and scroll down to Feedback Form. If you work on campus and want to get content from your area added to the platform, email oitcommunications@ucmerced.edu.

 

Connect = Communication Changes

How will Connect help me communicate with my campus or off-campus audience?

Along with the Connect platform, we have also launched a new, modern campus events calendar at events.ucmerced.edu. When Connect is active and our campus users begin to adopt it, we will begin to add in various Opt-In communication channels that will allow you to communicate with campus users. To learn more, please email oitcommunications@ucmerced.edu.

When will Happenings go away?

Happenings will officially retire when Connect replaces the my.ucmerced.edu portal on December 7, 2020.

I use Happenings frequently. How will I make the campus aware of my events?

We encourage faculty and staff that use Happenings to communicate with campus to immediately begin using the UC Merced Events Calendar at events.ucmerced.edu to publicize their campus events. Events from the calendar will be available in a number of places in Connect. The Events calendar also allows campus users to create a personalized Events Digest (much like Happenings) that will email them regularly with just the events that they want to see.

In Spring of 2021, campus academic groups and departments can also start the process of creating opt-in channels for information that will be useful to specific Connect users (subject to Connect Governance approval). For more information about this, please email oitcommunications@ucmerced.edu. The calendar/Connect integration will ultimately have a broader reach than Happenings, and reduce our dependence on email to deliver information.

I got a push notification on my Connect app. How do I see these on desktop? 

Push notifications don’t arrive via the desktop version of Connect, but you can find them in your inbox by clicking on the persona icon in the top right, then clicking Messages.

 

Troubleshooting Questions

I accidently clicked on the wrong persona and do not see a back button. Is there any way to maneuver to the right persona?

Yes, there is!  You can click on the person icon at the top right and tap “My Persona” to go back to the starting screen. If you are unsure which persona to choose click "Not Sure?" to learn about the different personas. You can also change persona from any home screen by clicking "Wrong Community" at the bottom.

I keep trying to click on a link in Connect but the link is not opening. What do I do?

Try disabling any AdBlock you may currently have on for the website/app and reloading the page and trying again or if you are on mobile, closing the app and re-opening it. If this still does not work on desktop, we recommend trying it on either a new browser or switching to incognito mode. If you still have issues, please contact the IT Service Desk via the it.ucmerced.edu website or by calling 228-HELP (4357)

I still have an issue that I do not see an answer for here, what can I do?

If the issue is technical – pages not loading, broken links, or something similar, please call the OIT Service Desk at 228-HELP (4357) or Report a Problem at it.ucmerced.edu.

I was a student. I graduated and now I am a staff member.  When will my MyMerced content update?

First, you need to make sure you’re in the right persona. Scroll down to “Wrong Community?” from the home screen or click on the person icon and tap to change your persona. You should always be in the persona that matches your main UC Merced identity. (If you’re a student first and an employee second, you’d select Student. If you’re a staff member who is taking classes, you’d select Staff.) Connect will serve you content based on your campus affiliations from there. If you’ve just changed affiliations, it can take a few hours to a day for the campus systems to change your roles on campus.

 

User Experience Questions

Some icons that I usually use on desktop are not showing up on mobile and vice versa. Why is my experience slightly different on desktop vs mobile?

The majority of the content in Connect is the same from app to desktop. However, there are a few minor things that are different. In order to provide a productive experience for our community, certain icons are only visible on desktop (or mobile). For example, the UC Learning Center is available on desktop only. Similarly, we have configured the platform to open the app for Zoom, Box, Outlook, etc. on mobile, while the desktop version opensthe web versions of those tools on desktop. Similarly, the way the platform manages links differs slightly from mobile to desktop – links open within the app whenever possible, while links open in a new tab via the Connect desktop version.

Why is my experience as a staff or faculty member different from the student experience?

UC Merced Connect is meant to be a curated experience for our various campus audiences. We have done our best to include information that is the most relevant for each persona within their experience. If you have a suggestion for the platform, you can use our Feedback Form to tell us about it. From the app or your desktop, click the Navigation hamburger menu and scroll down to Feedback Form.

How do I make sure that Connect is displaying the most up-to-date information?

If you need to refresh your screen, you can click the browser refresh button on desktop or swipe down on any screen in mobile.

Why does Connect sometimes require me to log in more than one time to access different things within the platform?

Once you log in to the platform, it is intended for your authentication to ‘pass’ from section to section, which means you’ll have to log in and use 2FA less frequently in Connect. However, there are three situations in which you will need to log in again: 
If you’ve been inactive in the platform for more than 12 hours, you may have to log in again.  
If you are a UC Merced staff member trying to access UCPath from the MyMerced section, you will always have to log in a second time – that is just the way UCPath is designed.  
UC Merced OIT is in the process of updating some of its older services on campus to newer technologies. The older technologies use a different type of authentication, so your credentials don’t ‘pass’ through in those cases, and you’ll have to log in again. We’re working as quickly as possible to get this resolved, so stay tuned for a better experience in Connect!

After I’ve clicked around some, I lose my place in the platform. How do I navigate back to where I was?  

There are a few shortcuts in the platform that will help you navigate around. To go back to the Home screen, click the seal in the top left corner. If you’re navigating within a particular section, click the white icon to the right of the seal to go back to that section’s main screen. And of course, you can always use the navigation hamburger menu in the top right to find quick links to specific areas of the platform. 

In the App, why do I see a ‘Done’ button on some screens in my app, and a ‘Back’ button on others?

In the mobile app, you may notice that some screens have a blue Done button in the top left and others have a back button. This is because of the type of content that’s being displayed on particular pages. All screens should display either a Done button or a back button within the app. If for any reason you don’t see either, just refresh your screen or click the seal in the top left corner to navigate back to the Home screen. You won’t see this in the desktop version because that interface will open some content in new windows and relies on your browser’s back button for navigation.

 


Don't See Your Question?

If you have a general question or feedback to share about UC Merced Connect, please use this form to let us know.