Skip to content

News

White background slider with the logo in black that says, " DocuSign".

Alert: Docusign Account Claim

August 8, 2022
  The UC Merced Office of Information Technology (OIT) is planning to integrate the UC Merced Single Sign On to our instance of Docusign to enhance internal security. As part of this process, Docusign requires that we "claim" all accounts that use a login with a @ucmerced.edu...
ServiceNowUIChange "In-Class" Zoom Support image with red arrows indicating what are important to fill out.

New ServiceNow User Interface

August 2, 2022
  On Wednesday, August 3, campus ServiceNow users will notice changes to the Service Request forms in the OIT Service Hub. The changes modernize the platform’s user interface and vastly improve the mobile experience. Frequent users will also notice a new “Required information...
Zoom White on Blue Logo

Critical Zoom Update

June 2, 2022
  OIT strongly recommends that everyone upgrade to the newest version of Zoom, which includes critical security updates that will keep your meetings secure.   Updating Zoom is a simple, two-step process.    If you find that your version of Zoom does not...
Icon of an orange shield with a gray lock on it and the letters VPN. cons created by Smashicons - Flaticon

Janus VPN Shutdown

May 26, 2022
The Office of Information Technology (OIT) will be shutting down the legacy Janus VPN service at 6:00am on June 8th 2022. The Janus system was originally slated to be taken offline in 2020 but the decommission of the system was pushed back to avoid disruptions to work during the COVID-19...
image with the green Duo multifactor authentication service logo on it.

Foreign Sanction Impacts on Duo Two-Factor Authentication

May 12, 2022
UC Merced users traveling abroad should be aware of the impact of this change. Starting May 5, 2022, UC Merced’s two-factor authentication (2FA) tool, Duo, began blocking authentications from users whose IP address originates in a country or region subject to economic and trade sanctions...

Alert: Atlassian Account Claim

January 28, 2022
What's Happening? The UC Merced Office of Information Technology (OIT) uses Atlassian-owned services BitBucket, Jira, and Confluence for several business-related purposes. In the coming weeks, we will integrate the UC Merced Single Sign On to our instances of these platforms to enhance...

Campus Encryption Effort

December 16, 2021
Campus Encryption Effort Starting in January 2022, the Office of Information Technology will be launching an effort to protect all campus-managed Windows desktops and laptops with encryption technology (BitLocker).  BitLocker is drive encryption—quite simply, it ensures that people...
Image showing the Capacity & Capability Model for Process Streamlining

Process Redesign: The Foundation of Technology that Works

November 10, 2021
Technology applied to poorly designed process bites back, often by making processes more difficult or enabling inefficient processes to occur at a rapid speed and with increased errors. A recent Process Modernization pilot project launched in collaboration with the Academic Personnel Office...
blue letter zoom logo

POSTPONED - Zoom Changes: 9 Month Release Window

November 1, 2021
What is Happening? On November 1st, 2021, Zoom planned make a change that would require all Zoom users to update their Zoom client to a version that is no more than 9 months older than the current client version. However, after getting feedback from their users, they decided...
Duo setup change on phone screen

2FA: Duo Mobile App 4.0.0 Release Week of October 11, 2021

October 11, 2021
A change is coming to the tool that powers UC Merced's Two-Factor Authentication (2FA). Duo is releasing a redesigned version of its Duo Mobile app for iOS and Android the week of October 11. Duo Mobile 4.0.0 will provide the same security and functionality while offering an...

Pages