OIT Behind the Scenes is a webinar series from and about OIT. Over the course of the 2021/22 academic year, OIT has produced monthly webinars covering a variety of IT topics and areas—taking the campus community 'behind the scenes' to learn more about the platforms and services OIT supports.
If you don't see event listings in this space, click here to go to our UC Merced Events Calendar page.
Webinar Abstracts & Resources
Webinar 1 - Welcome to OIT: Back to Basics
July 28, 2021
Abstract, Resources, Recording
A great refresher if you want to keep up on what's new in OIT, if you are returning to campus this fall, or if you are new to UC Merced!
This hour-long session will feature:
Introduction to the new OIT Service Desk location
How to navigate the newly-launched OIT Service Hub
Webinar 5 - OIT Incident Management
November 15, 2021
Abstract, Resources, Recording
Ever wonder what happens behind the scenes when a campus technology or service isn't working correctly? Join this webinar to see a breakdown of our process including how we identify, diagnose, fix, monitor, and learn from individual problems. We'll also cover how to find out if there's a problem with a particular technology on campus, and where to go to get updates when something is down.
Join OIT and Procurement for our next webinar to discuss technology procurement at UC Merced. We'll discuss how & why technology procurement differs from purchasing other types of things on campus, what you should know about various types of technology purchasing, current challenges our experts are seeing on campus, and more.
Q&A Here are the questions asked & answered as a part of this session.
Q: Is Adobe Acrobat free for campus? How about Creative Cloud?
Adobe Acrobat Reader is free for students. Faculty & Staff have access to AA Pro. As for Creative Cloud students can access it for free via the computer labs in SSM 152 & ACS 134. Faculty & Staff can make a request in servicenow & receive it through their department. For more details look at our software list & communicate with our Service Desk.
Q: What sort of factors go into the choice between developing applications at UC Merced, or purchasing enterprise-wide applications?
We start with the problem/question: "What does the program need to do?" Then we work from there. How much is it going to cost, do we have anything already that would work, if no how long would it take to build something in house? If we do that, what’s the path to create the software and all its phases? These [questions] help us and the person who needs the program decide the best choice.
Q Is there a chip shortage? or is that fake news?
Yes, it is affecting what is available for laptops & processors. There is also a silica shortage due to vaccine production that is affecting the availability of screens. The shortage is easing up, but this is a pre pandemic problem and has been a struggle.
Q Where can I go for recommendations on purchasing a new laptop for work?
We partner with Dell and have a list of laptops we update regularly. If you are looking for mac products, we have a good offering through CBS2. If you still have questions contact Service Desk & the team will be more than happy to help.
Q How come we don’t get like a TV from Walmart for displays?
A number of reasons, but it comes down to the fact that consumer products are not built for commercial use.
Q Why is UC Merced partnered with Dell and not HP?
Dell has given us better support for their products, and some of our in house IT members are certified to work and repair Dell products.
Q If I'm a professor: I want to make sure my computer at work is integrated with my computer at home. where do I go to talk with someone? I am not very computer literate.
A Please contact the Service Desk (209-288-HELP) and they can assist with this.
One of the key action items identified in recommendations resulting from Office of Information Technology's 2018 Administrative Review (completed in late 2019), was to increase outreach and end-user education. In response - delayed by the COVID-19 pandemic — OIT is creating and producing this series of webinars during 2021/2022.
Our broad goals for this effort are:
Allow OIT & campus constituents to examine impacts resulting from the rapid pace of technological change
provide an opportunity for campus stakeholders to learn about new and established technology solutions and services that OIT offers