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Academic & Emerging Technologies Support

Fall 2021 Hours

We provide instructional technology support during the Fall 2021 semester from 8/25/2021 through 12/17/2021 for the following hours:

Monday - Thursday 7:30 am - 10:30 pm
Friday 7:30 am - 7:30 pm
Saturday - Sunday closed

 

We are closed on school holidays: Labor Day (9/6), Veterans Day (11/11), Thanksgiving Break (11/24 - 11/26)


Ways to Contact Us

Online Chat

Our online chat is available on any page on our OIT website during normal busines house (M - F: 8 am - 5 pm). Find it in the lower right-hand corner and click to chat.

Phone

You can call us at 209-CAT-HELP (209-228-4357) and Press 1 to talk to our Academic & Emerging Technologies support techs.

Request Service

OIT offers a variety of services that you can browse and request through our Service Catalog. Opening a request sends a ticket to the appropriate team in OIT.

Report an Issue

Something not working as expected? You can let us know about it by Reporting a Problem.

Consultations & Workshops

We offer a variety of workshops and the ability to schedule one-on-one consultations with our staff covering a variety of services, technologies, and topics. Find them at AET Consultations & Workshops

 


Supported Services

We provide help for a variety of services, including:

  • Zoom Live Assistant: a technician can drop into your active class over Zoom to assist with issues.
  • Zoom Helper Service: you can request in advance a technician to be scheduled to attend your Zoom courses and provide assistance.
  • RemoteLab: assistance using the RemoteLab service that provides access to instructional computing environments via a web browser.
  • CatCourses: answers to questions on using features in CatCourses.
  • Kaltura: help uploading and sharing videos to your courses.
  • And many more, found at our main AET webpage