We provide instructional technology support during the following hours, with the exceptions of the school holidays listed below:
Hours
Monday
7:00AM to 11:00PM
Tuesday
7:00AM to 11:00PM
Wednesday
7:00AM to 11:00PM
Thursday
7:00AM to 11:00PM
Friday
7:00AM to 7:30PM
Saturday
Closed
Sunday
Closed
Upcoming Holiday Closures in 2025
Memorial Day (5/26)
Juneteenth (6/19)
Independence Day (7/4)
Labor Day (9/1)
Veterans Day (11/11)
Thanksgiving Holiday (11/27 - 11/28)
Supported Services
We provide help for a variety of services, including:
- Zoom Live Assistant: request a technician to drop into your active class over Zoom to assist with any technical issues.
- Zoom Helper Service: request a technician to be scheduled to attend your Zoom courses and provide assistance.
- Remote Lab: request technical support for the Remote Lab service that provides access to instructional computing environments via a web browser.
- CatCourses: find answers to questions on using features in CatCourses.
- Kaltura: request help in uploading and sharing videos to your courses.
For more information on the services we offer, visit the main AET home page.
Looking for Special Events support?
Please fill out a request at least two weeks in advance of your event here: Special Events Support Request.
Ways to Contact Us
Our online chat is available on any page on our OIT website during normal business house. Click the message icon on the bottom right of the screen to begin chatting. Please see our hours of operation above.
You can call us at 209-CAT-HELP or (209) 228-4357 and Press 1 to talk to our Academic and Emerging Technologies support techs.
OIT offers a variety of services that you can browse and request through our Service Hub. Opening a request sends a ticket to the appropriate team in OIT.
Is something not working as expected? You can let us know about it by Reporting a Problem. To ensure requests and problems are addressed effectively, please ensure you reserve this service for problem tickets only.
We offer a variety of workshops covering many IT topics and areas. The Behind the Scenes Webinar Series shows the campus community our internal processes to learn more about the platforms and services OIT supports. Watch here.
Schedule one-on-one consultations with our staff covering a variety of services, technologies, and topics. Use this link to create an appointment with our staff for inquiries: AET Consultations.
